Privacy Notice

Vocalise is an online English tutoring service operated by TRAIANO Nistor ("Vocalise", "we", "us", or "our"). For the personal data we process about you when you use the Service, TRAIANO Nistor acts as the data controller.

• Account data — your name, email address, and login credentials.
• Lesson and booking data — the lessons you book, your schedule, and progress information.
• Support communications — messages you send us and our replies.
• Usage and device data — how you interact with the Service, along with device identifiers, log data, and IP address.

Payment-related data (such as card details) is collected and processed directly by our payment provider, Paddle, and is not stored by us.

• to create and manage your account (performance of a contract);
• to provide, schedule, and deliver lessons (performance of a contract);
• to provide customer support (legitimate interests);
• to secure the Service and prevent fraud (legitimate interests);
• to improve and develop our products (legitimate interests);
• to send you service and, where permitted, marketing communications (consent or legitimate interests); and
• to comply with our legal obligations (legal obligation).

We share personal data only as needed with:

• service providers and subprocessors that host our infrastructure, provide analytics, or power support tooling;
• our Merchant of Record, Paddle, for the sale of our products, subscription management, payments, tax compliance, and invoicing;
• professional advisers such as legal and accounting providers; and
• authorities or third parties where required by law.

Where personal data is transferred outside your country or region, including outside the UK or EEA, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions to protect your data.

We keep your personal data only for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it.

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, to data portability, and to withdraw consent at any time. If you are in the UK or EEA, you also have the right to lodge a complaint with your supervisory authority. We aim to respond to requests within one month. To exercise any right, contact us at hello@vocalise.live.

We use appropriate technical and organisational measures, including encryption in transit and access controls, to protect your personal data against unauthorized access, loss, or misuse.

We use essential cookies to operate the Service, and we may use analytics cookies to understand how the Service is used. You can manage cookie preferences through your browser settings; disabling essential cookies may affect how the Service works.

We may update this notice from time to time. Material changes will be communicated through the Service or by other reasonable means.